Refund Policy
Last updated 25 August 2026
30-day money-back guarantee
If Nurtandem Plus is not right for you, request a full refund within 30 days of your order date and we will refund it — no explanation needed. This applies to first purchases and to each renewal payment.
How to request a refund
Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all Nurtandem orders. Request one at paddle.net using the email address you bought with, or email us at nuturetracking@gmail.com and we will arrange it for you.
Cancelling
You can cancel Nurtandem Plus at any time from Manage billing on the Plus screen. Cancelling stops future payments and keeps your logged records — your account simply returns to the free plan at the end of the paid period.
Requests outside the window
After 30 days we still look at every request on its merits, including duplicate charges, accidental renewals and technical faults that stopped you using the service. Paddle's own refund policy also applies to your purchase.
Seller of record for the service: Alexander Hoban.